Frequently Asked Questions
For taking the time to visit us. Reach out if you HAVE OTHER QUESTIONS.
Chocolate is not an easy medium to work with. It is temperamental and is easily affected by moisture and temperature. That being said, we love a challenge! Truffles are a very versatile presentation, in terms of chocolate products. There are an infinite number of variations and combinations that can be produced using the same base. They are small in size (compared to say a candy bar) so people who are watching their sugar intake or calories can indulge their chocolate craving while not going overboard. Truffles pack a huge flavor punch. And what we love more than anything is flavor!
I live in the homer area and don't want to pay or wait for shipping.
Good news! Enter the code “LOCAL” at checkout to remove the shipping fee. We will deliver your order to the local shipping address you provide for free.
You can also call us at (907-435-7941) or email us at (email@example.com - and YES! that is .co NOT .com) with your orders. You can call us any day from 0900 - 1800. Most orders will can be delivered the following day it is placed. Please note, however, that large orders may take up to 3 days to complete. Special and/or personalized orders could take longer. Once finished, we will deliver it to you at no charge.
I have a special occasion/event. Can I place an order for something unique?
Yes! We would love to be a part of that special time in your life, and can create confections exclusively yours (ex. truffles created to match your themed wedding). Call us (907-435-7941) or email us (firstname.lastname@example.org - and YES! that is .co NOT .com) so we can discuss your order, and discounted pricing.
I signed up to receive your news letter. why am i unable to "sign in" to do some shopping?
First, thank you for signing up for our Chocolover membership. Be on the lookout for exclusive deals. This, however, is separate from an account with us. When you complete your first purchase with us, you will have the ability to create an account. You will be able to view your past orders, and save payment and shipping information for a speedier checkout.
where is your store front?
Simple Answer: We do not have one……yet!
Complicated Answer: We are currently creating a store front for everyone to enjoy. We will be unveiling it in the near future. In the meantime, you can find us around Homer, and other parts of Alaska, at resorts, B&B's, and a few other retailers. Click here to see who. In addition, we offer our products in The Shop, an efficient and sleek virtual storefront for anyone in America to enjoy what Homer locals do.
does the shop show everything you have to offer?
The Shop showcases and makes available everything we currently have. However, we are always creating new products for everyone to enjoy. We will update The Shop as they become available, so visit often. You can also follow the creative process on our Facebook and Instagram pages.
do you guarantee your truffles will get to me safely?
Being separated from the continental U.S. creates a challenge for shipping out of Alaska. Most orders are sent via air. Truffles are extremely delicate and can damage easily, especially when traveling to warmer areas (over 70 degrees). Through MANY trials, and carriers, we have found that truffles arrived at their new home damage free when sent via FedEx, and 2Day or faster. HTC guarantees that your truffles and chocolates are of superior quality when they leave The Factory, and are shipped. We take every effort to make sure your chocolates arrive to you intact.
I have seen a lot of products with Alaska stuff on it, but they weren't made in alaska and/or the company isn't from alaska. How do I know you and your products are really alaskan made?
Great question. Alaska offers a great program called "Made in Alaska" that ensures Alaskan authenticity. Products have to be made in, and most of the material must come from, Alaska. Those products come with a sticker or label verifying real Alaskan made products. So, look for the label.
*One shipping option is “Dog Sled”. Are my chocolates really going being delivered this way?
Absolutely! This is especially difficult when delivering to Hawai’i, as the dogs’ flippers keep coming off. Seriously, this is just an Alaskan joke. This is a flat rate shipping option. This may help with excessive shipping prices out of Alaska, and is very useful for larger orders.